News

Comtrade System Integration team successfully completed the first Oracle Siebel CRM implementation in the Region

Since 29.09.2009 Promonte company (a part of Telenor Group) in Montenegro is using Oracle Siebel CRM (Customer Relationship Management system) in daily operation.
CRM system allows the company to manage, synchronize and coordinate the data about its clients, thus creating an advantage over the competitors. With implementation of CRM solution, Promonte will be able to improve existing outlets for interaction with the end users and introduce new ones, as well as to level out the quality level throughout all sales channels.

This CRM solution was entirely implemented by the ComTrade Business Solutions Center team within record 158 days, as stated in the contract. This is the first implementation of Oracle Siebel CRM, a world known CRM system, in the Adriatic Region.

“Successful implementation of Siebel CRM system in Promonte represents a significant accomplishment for our Company, since we have succeeded to implement this complex system within given deadlines and with no additional costs and with excellent collaboration with our client”, stated Darko Popovic, executive director of Montenegro ComTrade company.